Home / PQR
✺ REQUESTS, COMPLAINTS & CLAIMS
How can we help you?
If you have a question, need help with a purchase, or would like to submit a complaint or claim, you can contact Drawlix through the form below.
We are here to help with questions about our products, purchases, downloads, files, and other issues related to your experience with Drawlix.
15 days
Business days to review and answer formal PQR requests.
We reply by email to the address you provide.
01 HOW CAN WE HELP?
You can use this form to contact us about:
Petitions for information about a Drawlix product or purchase
Problems downloading your files
Corrupted, incomplete, or technically defective files
Issues related to an order or payment
Complaints about a product or service
Formal consumer claims
Other questions or concerns related to Drawlix
Ready? Jump to the form below
Please provide as much relevant information as possible so we can understand your request and assist you efficiently.
02 BEFORE YOU SUBMIT
Have this ready.
When contacting us about a purchase, please have the following information available:
- ✓Your name
- ✓The email address associated with your purchase
- ✓Your order number, if applicable
- ✓The name of the product involved, if applicable
- ✓The date of purchase, if applicable
- ✓A clear description of your question, complaint, or claim
- ✓Any relevant screenshots or supporting information
Providing complete information helps us review your request more efficiently.
Submit a PQR
Please complete the form below with the information related to your request. The more details you provide, the easier it will be for us to review your case and assist you. Once we receive it, we will contact you using the email address provided.
Fields marked * are required.
Fifteen business days
Formal PQR requests will be reviewed and answered within fifteen (15) business days.
If we need additional information to properly review your request, we may contact you by email.
Your rights are protected
Drawlix is a personal brand based in Colombia, and our purchases are subject to the Terms & Conditions and License applicable to each product.
Nothing on this page is intended to exclude or limit any mandatory consumer rights or remedies that may apply under applicable law.
For more information about purchases, refunds, defective files, and consumer rights, please refer to our Terms & Conditions.
06 PRIVACY
How we use your data
The information you provide through this form will be used to review and respond to your request and will be handled in accordance with our Privacy Policy.
Please do not include sensitive personal information that is not necessary to process your request.
Doesn't fit the form? Write to us.
If you have a question that does not fit the options in the form, contact us directly. We will be happy to assist you.